projectskinnyboy Refund Policy

Before you receive your items

Things don't always go to plan, and we know that. That's why we wait 30 minutes after you place your order before we start making it. Within these 30 minutes, you are welcome to contact us at hello@projectskinnyboy.com if you wish to edit your order or if you change your mind. If you have any questions about your order or have any doubts, get in touch with us and we'll be more than happy to help.

Within these 30 minutes, if you contact us to cancel the order, we will be able to issue a full refund.

When you place an order with projectskinnyboy, it's not just a product that you are purchasing, but a service as well. We handmake every product and personalize it to order, such as dyeing, cutting, sewing--so as soon as we start making your order, we have already invested into the ink, transfer paper, materials and the work time specifically for your order. This means that if you wish to cancel after the production of your order has begun, we would be unable to offer a full refund, however alternative options will be discussed with you and a partial refund may be possible. A customer service team member will be able to advise further.

No matter what, we will always be able to help you. Contact our amazing customer service team at hello@projectskinnyboy.com and have a chat with them if you have any issues with your order, whether it is before or after we have started production.

After you receive your items

We want you to be happy with your order, and if for any reason you're not, please do let us know. We value your feedback. As all products are made to order, these are never re-saleable, which means that there are some things you need to check before you've placed your order, as we won't be able to do anything about them afterwards.

Check Text – If there is text in your design then check the spelling of everything before you submit. We don't personally check every word that comes through and cannot be held responsible for any spelling errors that are featured in your design.

Check Sizes – Every page has details on the sizing of a product (especially clothing – which comes with a full size-chart) so make sure that you order in the right size. Check body measurements if you need to rather than using the size range as it is more accurate. If you have any questions please contact us at hello@projectskinnyboy.com, we do everything we can to make sure you have all the information you need to be able to order the right size.

Preview Your Design – You are able to preview the product allowing you to see what your finished item(s) will look like. Use the example photos or videos to double check everything is as desired. Again, if you are unsure of anything, please get in touch with our customer service team at hello@projectskinnyboy.com. Please note that this is only a preview to give you a general idea of how your product will come out. 

Because of the handmade nature of the products that you order with projectskinnyboy, we look at each and every order on a case by case basis. We will always do everything within our power to find a solution to remedy the situation, as your satisfaction is so important to us.

If you wish to raise any concern within 14 days of receiving your order, please contact us at hello@projectskinnyboy.com and provide your order number and a short summary along with pictures. Our dedicated team will get back to you on average within 12 working hours. The goods cannot be returned because they were handmade according to your order, rather than mass produced. We may, at our discretion, look into other ways of helping you.